22/01/2022

How can freight audit and payment providers make your business more efficient?

The ultimate guide to freight audit in 5 simple steps

01/20/2023 | 8 min

What is freight auditing? 

A freight audit is a process in which a business examines and verifies freight invoices, bills and other documents to check for any discrepancies—many companies do this through a freight, audit and payment provider or FAP. If there's any discrepancies, this can save the business money. Freight audits are done either through a manual process or through advanced audit software. The software is capable of checking huge amounts of data to provide an accurate and reliable analysis. Most advanced service providers use a combination of human expertise and auditing software for the best results.

There are three fundamental aspects to freight audit services:  

  • Finance: In logistical operations billing inaccuracies often crop up between the shipper and the carriers, due to a number of factors such as the complexity of contracts, transportation and warehousing methods, and the number of parties and shipments involved. Freight audit can find and eliminate these inaccuracies, saving companies from overbilling and seriously reducing expenses. This not only allows for a better ‘bottom line, but also improves the financial health of any logistical operation. To learn more about how to generate cost savings with Freight Audit, check out this infographic. 

  • Data and analytics: Innovative freight audit providers who use software and high-level business analytics, not only reduce client expenses they also provide a clear understanding of their own logistics. This empowers businesses by demonstrating how to optimise operations and improve control over their own logistical operations and relationships. 

  • Customer support: This is a fundamental feature of any freight audit provider, however, it differs according to the technological nature of the company. High-tech freight audit firms can not only support customer requests, but they also offer custom-tailored solutions, based on the unique nature of the logistical operations of the client. 

How freight auditing saves money

Freight auditing saves money by identifying errors, optimising costs and improving logistics operations. In essence, what this means is simply checking your receipt after you’ve purchased something. You wouldn’t buy a new sofa without checking the receipt afterwards, would you? When it comes to business, it can be hard to check and verify every little detail due to various factors, such as the complexity of contracts, transportation and warehousing methods and the number of parties and shipments involved. Freight audit can help find the discrepancies hidden amongst the chaos, saving on costs for your company.

Freight audit technology 

Freight related processes are more complex than ever, with technology, rates, transportation modes and fluctuating resource prices (such as fuel) adding new layers to logistics. As a result, human error is a serious consideration, and managing freight auditing in-house or through simple services is proving increasingly ineffective.

The solution is to improve the technological methods of auditing, while providing logistics expertise. Leaders in the freight audit industry, such as Transporeon, use specialised software that can track a large amount of variables, rates and other data, offering unparalleled accuracy, and reducing the chance of overbilling, invoice mistakes and other errors. Consequently, companies seeking to optimise their logistics operations, will enjoy effective cost savings. 

What kind of freight audit technology does Transporeon use?

Transporeon offers a suite of freight audit technology and innovative services. These cover:

  • ocean, road, air and rail audit

  • parcel audit

  • warehouse cost management

  • rate management

  • freight tendering

  • business intelligence and more 

We provide these services using advanced software, cloud platforms and convenient stand-alone tools.

What is a Freight Audit Provider (FAP)? 

FAPs are freight auditors, entities who take responsibility of checking a company’s shipping bills. They carry out freight bill auditing which includes:

  • Checking if there are any mistakes, e.g. incorrect billable amounts or bills for a shipment that never happened.

  • Fixing mistakes by liaising with carrier companies to get refunds.

  • Paying the bills once everything lines up.

  • Saving you money by identifying areas where you’re overpaying.

  • Giving you a report on where your spending’s at and how you can save money.

Doing freight bill audits through a provider takes the administrative burden off your hands and can even help you optimise your logistics strategies in the future.

 

How to choose the right FAP

Choosing the right FAP for your business is a crucial decision because they’re going to be there alongside you as you grow your company. In fact, the right FAP partner will help you grow your business. Here’s what to consider:

  • Assess what you need: Do they operate in the same region or regions as you? Can they support your level of shipments? Are they experienced in managing shipments with multiple carriers?

  • Look for key features: Do they offer automation, error detection, payment management, reporting and analytics, or customisation options?

  • Expertise: Do they have experience in your industry? Do they already have relationships with the carriers you use? If you ship internationally, does the FAP have knowledge of customs, duties and compliance?

  • Scalability: Are they able to grow alongside your business? Are they flexible and able to adapt to changes in your business as you grow?

  • Transparency: Are they clear on their prices? Do they have a robust system in place to protect your data?

  • Testimonials: Check for recent reviews and case studies involving this FAP.

You can customise the freight audit and payment process to your needs. All you have to do is choose the right provider.

What services are typically included in freight auditing?

The freight bill audit and payment process is multifaceted, involving both human expertise and advanced, reliable software. Here’s what we do in the freight audit process:

  • Freight invoice auditing to make sure they match agreed-upon terms.

  • Technology and automation integration.

  • Pre-audit services to check invoices before they are paid to prevent you being overcharged.

  • Post-audit error detection to identify duplicate charges, incorrect rates and payments for cancelled shipments.

  • Cost recovery based on the errors we detected.

  • Dispute management so your internal resources can get on with other tasks.

  • Payment processing to simplify how you pay your carriers.

  • Reporting and analytics to help you understand your spending and how to save in the future.

  • Contract optimisation to renegotiate contracts for better terms and rates.

  • Compliance checks to make sure your company complies with industry standards and government regulations.

Why do you need a freight audit system?

Simply put, if you want your business to grow, you need to get on top of your finances. Auditing freight invoices helps you make sure you’re only paying what you need to pay and nothing more. By identifying issues, freight auditing gives you valuable insights into your finances. You can then use this information to improve your strategies. The cherry on top is that we handle your payments and disputes, taking that major stressor off your hands.

Common challenges in freight audit and how to overcome them

Logistics is a complicated business, meaning that freight auditing is also a complex process, presenting with many challenges. Here are the main ones:

  • Complicated invoices, involving multiple surcharges, varied rates and different billing methods

  • Manual errors introduced due to human error

  • Delays due to discrepancy disputes

  • Lack of visibility due to the lack of proper tracking

  • Changing rates and charges, making it difficult to keep up

  • Time-consuming process, wasting your time that you could be spending on other things

  • Data integrity and security is difficult to ensure on your own

How Transporeon can help you with freight auditing

At Transporeon, we help businesses with freight auditing by offering a range of tools designed to automate the process.

  • Our software is capable of handling a large amount of invoices.

  • No need to worry about human error with our automated and data driven invoice-verification solutions.

  • We help prevent delays, but if something does go wrong, our platform manages disputes.

  • With real-time data integration, you know what invoices are due and what the rates are.

  • We take all the time-consuming work off your hands with our automated software and freight auditing technology. You focus on doing what you do best.

  • Our platform is encrypted and built in compliance with data protection standards. So you don’t need to worry about the safety of your data.

Choosing an FAP like Transporeon to manage your freight auditing saves you time and money that you can be investing back into your company to keep it growing. Cutting down on manual work, reducing or preventing errors and delays, streamlining payment processes and cutting costs make your business more efficient. What’s not to like about that?

PRODUCTS

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Together our products work in harmony to increase transport efficiency along the full lifecycle of freight activities.

Freight Audit & Payment Hub

Freight Audit

Freight Audit
  • Full visibility of process, data and carrier performance.
  • Logistics should no longer deal with invoicing.
  • Underbilling is reported.
  • Receives alerts about rejection/approval.
  • Cost allocation of freight audit costs are automated.

Freight Sourcing Hub

Strategic Benchmarking

Strategic Benchmarking
  • Persistent freight cost savings with up to 8% with our state of art benchmarking approach.
  • Get the most comprehensive overview of all markets and for all modes.
  • Profit from insights into latest market developments & forecasts.
  • Get a deeper understanding of rate developments & costs drivers.
  • Receive regular information with market overviews, developments, cost drivers.

Market Intelligence & Benchmarking

Supply Chain Advisory

Supply Chain Advisory
  • Know-How from more than 1,700 supply chain projects and 25+ years of experience 
  • Gain full global network transparency  
  • Achieve cost savings through supply chain optimization
  • Support for all phases, from conception to implementation into your supply chain
  • Deep knowledge of all modes of transport
  • Specialized Benchmarks with proven Market Intelligence methodology