CASE STUDY

GEBA Trans 

How GEBA Trans is improving its customer service offering with Transporeon’s Visibility Hub
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About GEBA Trans

A total care promise to customers

GEBA Trans is a logistics service provider specialised in freight forwarding. GEBA Trans works with a European network of partners, using a mixture of its own fleet and contracted carriers. For years, they’ve maintained their proven track record for guaranteeing 99% reliability. To further support their reputation, GEBA Trans uses the Transporeon Visibility Hub (within its transport management system (TMS) solution) to help extend its service offering using the power of real-time technology.

 

We have to think about the customer but also about the carrier, to make it easy for them to onboard and to share data with us. We need a holistic approach and having access to a greater network of carriers such as the Transporeon network will help GEBA Trans make that circle a little bit smaller.

Rob Hermans,


Trans Operational Director
GEBA

The challenge

Communication is everything

GEBA Trans can only maintain its leading position in the transport market if it can match client demands with the hauliers equipped to deliver – and in order to achieve this, having the right tool in place for hauliers to communicate reliable transit times is essential. 

As an existing Transporeon customer, it was only logical for GEBA Trans to use Transporeon’s real-time visibility platform to automate its data chain across transport operations. Transporeon stood out against competitor solutions for its market-leading digital toolset.

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Solutions and benefits

Meeting shippers’ expectations with ease

Transporeon’s Visibility Hub represents an integral platform with multi-layered benefits that help drive efficiencies across logistics operations at GEBA Trans. From addressing real-time visibility challenges, the digitalisation and optimisation of processes like transport assignment and time slot management, and the reduction of manual tasks, GEBA Trans has strengthened its ability to meet the future expectations of shippers. 

Implementation has specifically supported five core themes:

  • Automated updates

  • Efficiency-led success

  • Dock optimisation

  • Simple onboarding

  • Data integrity

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The results

Reliable ETA data transforms daily operations

Using the Visibility Hub has enabled GEBA Trans to benefit from a broad range of improvements, both internally and externally. 

So far, access to accurate ETA data indicating whether trucks will be early or late represents the most valuable change for day to day operations. GEBA Trans uses this information to keep the customer informed ahead of time.

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Facts and figures

  • 83% carriers engaged 

  • 48% carrier onboarding complete

  • 14,000+ transports created so far

  • 80% transports successfully allocated

  • 75% transports allocated are now successfully tracked

  • 29 years in business so far

Two strategic locations in The Netherlands

Download the full case study

Download the full case study

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Best Carrier

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